FAQs

Frequently Asked Questions (FAQs)

1. What is Shopixa?

Shopixa is an online shopping destination offering a wide range of quality products across categories such as home essentials, kitchen accessories, beauty & personal care, gadgets, lifestyle products, and more at competitive prices.

2. How do I place an order?

Simply browse our products, add your desired items to the cart, proceed to checkout, enter your shipping details, choose your preferred payment method, and confirm your order.

3. What payment methods do you accept?

We accept secure online payments through:

  • UPI

  • Credit Cards

  • Debit Cards

  • Net Banking

  • Digital Wallets

  • Cash on Delivery (Available for selected locations)

4. How long does shipping take?

Orders are generally processed within 1–3 business days. Delivery usually takes 7–10 business days, depending on your location and courier availability.

5. How can I track my order?

Once your order has been shipped, you will receive a tracking number via email or SMS. You can use it to monitor your shipment's progress.

6. Do you offer Cash on Delivery (COD)?

Yes. Cash on Delivery is available for selected pin codes. Availability will be displayed during checkout.

7. Can I cancel my order?

Yes. Orders can be cancelled before they are shipped. Once the order has been dispatched, cancellation may no longer be possible.

8. What is your return policy?

We accept returns for eligible products within the return period mentioned on the product page. Returned items must be unused, in their original packaging, and include all accessories.

9. When will I receive my refund?

After your returned item is received and inspected, refunds are usually processed within 5–7 business days. The refund will be credited to your original payment method.

10. What should I do if I receive a damaged or defective product?

Please contact our customer support within 48 hours of delivery with clear photos or videos of the damaged item. We will arrange a replacement or refund after verification.

11. Can I change my delivery address after placing an order?

If your order has not yet been shipped, please contact our customer support as soon as possible. We will do our best to update the address.

12. Do you ship across India?

Yes. We deliver to most locations across India. Delivery availability depends on your PIN code.

13. Are your products genuine?

Yes. We strive to provide high-quality products sourced from trusted suppliers and manufacturers.

14. Is my payment information secure?

Absolutely. We use secure payment gateways and industry-standard encryption to ensure your personal and payment information remains protected.

15. I haven't received my order. What should I do?

If your order is delayed beyond the estimated delivery time, please contact our customer support with your order number. We will investigate the issue and assist you promptly.

16. Can I exchange a product?

Product exchanges are available only for eligible items. Please refer to our Return & Refund Policy for complete details.

17. How can I contact Shopixa?

You can reach our customer support through:

  • Email

  • Contact Form

  • Live Chat (if available)

  • Phone Support (if provided)

Our team is happy to assist you with any questions or concerns.

18. Do you offer discounts and promotions?

Yes. We regularly offer exciting deals, seasonal discounts, and special promotions. Subscribe to our newsletter or follow us on social media to stay updated.

19. Will I receive an invoice?

Yes. A digital invoice will be sent to your registered email after your order is confirmed.

20. How do I stay updated with new arrivals?

Follow Shopixa on social media and subscribe to our newsletter to receive updates on new arrivals, exclusive offers, and special promotions.