Return & Refund Policy

Return & Refund Policy

Effective Date: 01/08/2026

Thank you for shopping with us. We strive to provide high-quality products and a smooth shopping experience. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.

1. Return Eligibility

We offer a 5-day return policy, which means you have 5 days from the date of delivery to request a return.

To be eligible for a return, your item must:

  • Be unused, unworn, and in its original condition.

  • Be returned with all original packaging, tags, accessories, manuals, and free gifts (if any).

  • Be accompanied by a valid proof of purchase or order confirmation.

2. Items Not Eligible for Return

The following items cannot be returned unless they are damaged, defective, or incorrect:

  • Personal care and hygiene products that have been opened or used.

  • Customized or personalized products.

  • Gift cards or digital products.

  • Products damaged due to misuse, improper handling, or normal wear and tear.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact our customer support within 48 hours of delivery with:

  • Your order number.

  • Clear photos or videos showing the issue.

After verification, we will arrange a replacement or refund at no additional cost.

4. Return Process

To initiate a return:

  1. Contact our customer support with your order details.

  2. Wait for return approval and instructions.

  3. Pack the item securely in its original packaging.

  4. Ship the item or hand it over to our courier partner, if a pickup service is available.

Returns sent without prior approval may not be accepted.

5. Refund Policy

Once we receive and inspect your returned item, we will notify you regarding the approval or rejection of your refund.

If approved:

  • Your refund will be processed to your original payment method.

  • Original shipping charges are non-refundable and will be deducted from the refund amount.

  • If free shipping was offered on your order, the actual shipping cost incurred by us may also be deducted from the refund.

  • Refunds are generally processed within 5–10 business days, depending on your bank or payment provider.

6. Exchange Policy

We currently offer exchanges only for products that are damaged, defective, or incorrectly delivered. If you require a different size, color, or product, please return the original item (if eligible) and place a new order.

7. Cancellation Policy

Orders can be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and will fall under our Return Policy.

8. Contact Us

For any questions regarding returns or refunds, please contact our customer support:

Email: shopixa.team@gmail.com
Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST)

By placing an order on our website, you agree to the terms of this Return & Refund Policy.